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Course: Effective Credit Control Skills

Being able to properly manage a company's cash flow is a vital skill, and good credit control can make the difference between the success and failure of a business. This interactive workshop is designed to help you take a proactive approach towards credit control to enable you to drive your business forward with confidence.

The speaker, James Martin, is a commercial dispute resolution solicitor with the Harrogate-based law firm McCormicks. James has a wealth of experience advising clients on credit control issues, risk management and commercial debt claims. He has also achieved settlement of a number of disputes through negotiation, mediation and other forms of alternative dispute resolution. Some of the topics that will be covered during the workshop are:

Practical and legal risk management
The psychology of the debt-chasing procedure
Organisational and management strategies for collecting outstanding monies
Communication skills, including guidance on letter-writing and telephone negotiation skills
Influencing skills - dealing with difficult situations and common excuses
Effectively using and knowing when to take legal action


Who should attend?
This workshop is aimed at those who want to improve their knowledge of Credit Control including business owners, Sales Managers, Collectors and Credit Controllers.

Workshop Duration: 9.30am to 4pm

Leeds Dates: 28th October 2008

Cost: £350 plus VAT per delegate

Includes: Expert workshop facilitator, learning materials, lunch and refreshments


How to Book:

Online: http://www.ripleytraining.co.uk
By email to: info@ripleytraining.co.uk
By mail to: The Events Management Team, Ripley Training Limited PO Box 130, Knaresborough,
HG5 0WG
By Phone: 01423 861122


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