MaxMatt Limited

Poor after-sale care

"I bought a car from Maxmatt and they were very good pre-sale. The car is perfect and matched all my requirements and expectations.There were a few things that needed rectifying, and the salesman promised to do so.

However, once I parted with my cash for the vehicle, none of his promises materialised. I chased Maxmatt up several times and was fed lies. The salesman had contacted so and so to get a missing part but they haven't got back to him, he posted details through to me last week (which never arrived). In the end I got fed up of being told the same thing and never getting anywhere, I gave up.

The service centre phoned me up 6 months later to tell me a service was due (when it wasn't). When I told them the problems I had had with the sales team, they asked me if I would like to be removed from their contact list - that was it, no offer to help with any of the outstanding issues."