Welcome to the Securebase Ltd Citylocal listing. Securebase Ltd is a business that is listed in the following category - Burglar and Intruder Alarm SystemsĖ and can be contacted at 02084420660.
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Worst service imaginable, do not use!
"Worst service imaginable, do not use! I paid yearly monitoring and maintenance for my mother including a new panic button. The panic button broke and was replaced with another broken button. They sent a bill of £24 for the panic button battery replacement, I refused to pay until the panic button was fixed. They refused to do so and subsequently sent a threatening debt collection agency letter for the £24 and then cut the monitoring to my motherís house. My mother had no alarm monitoring even though I had paid for the year. I was forced at large expense to move the whole system to a new company (IP Fire and Security) so that monitoring could be restored. My mother was without any alarm monitoring for 8 days. Securbase also refused to have over the URN, so I had to file a complaint with National Security Inspectorate (NSI) who are now investigating them illegally withholding the URN which is needed to transfer alarm monitoring. Have now taken Securebase to the small claims court to get back the money I paid for yearly monitoring and maintenance which they stopped providing. The manager has the worst demeanour imaginable and the company has always been so arrogant and rude on the phone, always providing a terrible customer service. Do not use them. Thoroughly recommend IP Fire and Security who did an amazing job in taking over the system so quickly and working with police to get the URN number that Securebase refused to hand over."
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